You are legally entitled to a basic bank account. You are not required to provide utility bills or have a fixed address.
You have the right to a basic back account
- You do not need to provide utility bills.
- You do not need to have a fixed address.
The following banks are legally required to give you a basic bank account:
- Barclays UK.
- The Co-operative Bank.
- HSBC UK.
- Lloyds Banking Group, including:
- Halifax.
- Bank of Scotland brands.
- Nationwide Building Society
- NatWest Group, including:
- RBS.
- Ulster Bank brands.
- Santander UK.
- TSB.
- Virgin Money, formerly:
- Clydesdale & Yorkshire Bank.
If the bank refuses you an account
- Tell the bank the law changed in September 2016.
- It retains much of what was included in the EU Payment Accounts Directive.
- You can use this template letter to give to the bank. It states that
- Banks must offer basic bank accounts to anyone living legally in the EU.
Exceptions
- People with criminal convictions for fraud cannot get a basic bank account.
If you are having difficulties, please contact the Friends, Families and Travellers helpline on 01273 234 777. We are open:
- Monday to Friday
- From 10.00am to 4.30pm
- Closed on Bank Holidays