Bank Accounts

You are legally entitled to a basic bank account. You are not required to provide utility bills or have a fixed address.

You have the right to a basic back account

  • You do not need to provide utility bills.
  • You do not need to have a fixed address.

The following banks are legally required to give you a basic bank account:

If the bank refuses you an account

  • Tell the bank the law changed in September 2016.
    • It retains much of what was included in the EU Payment Accounts Directive.
  • You can use this template letter to give to the bank. It states that
    • Banks must offer basic bank accounts to anyone living legally in the EU.

Exceptions

  • People with criminal convictions for fraud cannot get a basic bank account.

If you are having difficulties, please contact the Friends, Families and Travellers helpline on 01273 234 777. We are open:

  • Monday to Friday
  • From 10.00am to 4.30pm
  • Closed on Bank Holidays

Correct as of August 2024.

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