Possible ways of dealing with or resolving a neighbour dispute.
Stay calm
- Take a deep breath.
- It’s normal to feel upset, but try to stay calm.
- Don’t shout or act aggressively.
Talk to your neighbour
- Try to speak to your neighbor face-to-face.
- Be polite, and let them know what the problem is.
- Use “I” statements like: “I feel frustrated when…”
- Listen to their side too.
Write it down
- If talking doesn’t work, write down the problem.
- Write what happened, when, and how it made you feel.
- Keep these notes safe.
- They might help later.
What is a mediator?
- A mediator is a person who helps people solve problems.
- They should be fair and neutral and not take sides.
- A mediator listens to both sides of the story.
- They help people talk to each other calmly.
- A mediator can help find a solution that works for everyone.
What a mediator does
- Helps you talk about the problem.
- Keeps things calm so there is no arguing.
- Finds what’s important to each person.
- Looks for solutions that make both people happy.
How to get a mediator
Contact your local council
- Many councils offer free or low-cost mediation services.
Community mediation centres
- Some areas have centres dedicated to community mediation.
- Check with local organizations or online.
Housing association support
- If you live in a housing association, they may provide or suggest mediation services.
Private mediation services
- You can search online for “neighbor dispute mediation near me".
- Or visit websites like the New Civil Mediation online directory:
- To find private services in your area.
If you feel at risk
- Report it to the police.
- You can contact the police for help if the problem is very serious, like:
- Threats or violence
- Damaging property
- For less serious issues, your council may have a team to handle complaints.
- If you feel threatened or harassed by a neighbour, you may be able to get a restraining order.
- This can be done through the police or a court.
- Please also see our advice page Report Racism and Discrimination.
Taking legal action
- Legal action is generally taken if there is harassment, threats or damage to property.
- Gather a record of the issues, like:
- Dates, times, and descriptions of incidents.
- This can include noise, property damage, or other problems.
- Photos, videos, or written notes can support your case.
- You may be able to file a claim in civil court:
- If the dispute involves property damage or personal injury.
If you are having difficulties, please contact the Friends, Families and Travellers helpline on 01273 234 777. We are open:
- Monday to Friday
- From 10.00am to 4.30pm
- Closed on Bank Holidays