What to Do in a Neighbour Dispute

Possible ways of dealing with or resolving a neighbour dispute.

Stay calm

  • Take a deep breath.
  • It’s normal to feel upset, but try to stay calm.
  • Don’t shout or act aggressively.

Talk to your neighbour

  • Try to speak to your neighbor face-to-face.
  • Be polite, and let them know what the problem is.
  • Use “I” statements like: “I feel frustrated when…”
  • Listen to their side too.

Write it down

  • If talking doesn’t work, write down the problem.
  • Write what happened, when, and how it made you feel.
  • Keep these notes safe.
    • They might help later.

What is a mediator?

  • A mediator is a person who helps people solve problems.
  • They should be fair and neutral and not take sides.
  • A mediator listens to both sides of the story.
  • They help people talk to each other calmly.
  • A mediator can help find a solution that works for everyone.

What a mediator does

  • Helps you talk about the problem.
  • Keeps things calm so there is no arguing.
  • Finds what’s important to each person.
  • Looks for solutions that make both people happy.

How to get a mediator

Contact your local council

  • Many councils offer free or low-cost mediation services.

Community mediation centres

  • Some areas have centres dedicated to community mediation.
  • Check with local organizations or online.

Housing association support

  • If you live in a housing association, they may provide or suggest mediation services.

Private mediation services

If you feel at risk

  • Report it to the police.
    • Ring 999 if it is an emergency or 101 for non-emergencies.
  • You can contact the police for help if the problem is very serious, like:
    • Threats or violence
    • Damaging property
  • For less serious issues, your council may have a team to handle complaints.
  • If you feel threatened or harassed by a neighbour, you may be able to get a restraining order.
    • This can be done through the police or a court.
  • Please also see our advice page Report Racism and Discrimination.

Taking legal action

  • Legal action is generally taken if there is harassment, threats or damage to property.
  • Gather a record of the issues, like:
    • Dates, times, and descriptions of incidents. 
    • This can include noise, property damage, or other problems.
    • Photos, videos, or written notes can support your case.
  • You may be able to file a claim in civil court:
    • If the dispute involves property damage or personal injury.

If you are having difficulties, please contact the Friends, Families and Travellers helpline on 01273 234 777. We are open:

  • Monday to Friday
  • From 10.00am to 4.30pm
  • Closed on Bank Holidays

Correct as of October 2024.

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